Tod Gristham, owner of Gristham Enterprises, wants to implem…

Tod Gristham, owner of Gristham Enterprises, wants to implement one retirement plan that will reduce turnover to about 2% a year, favor key employees, help forestall unionizing among his rank-and-file workers, and hold costs down to between 1% and 2% of company net profit. When you meet with Tod, which step of the employee benefit planning process is most important to cover with him?