Essentials Of Contemporary Management 5th Ed (chapter 9)

Manager's role in innovation – o Create and communicate the visions
o Gain allies
• People with no formal authority but have power because people like them and talk to them—they set the tone of change
o Show how change will benefit them
• Put it in their perspective—how they will benefit from it
o Refreeze
• Anchor it for a the culture
• Make it part of the culture
Reward Power – stems from the authority to bestow rewards on other people. Give praise, attention and recognition.
three basic measures of inventory are: – average aggregate, stockout, inventory turnover
Adaptive Task Performance – Thoughtful responses by an employee to unique or unusual task demands
SWOT Analysis – S = Strengths Internally
W = Weaknesses Internally
O = Opportunities in Market
T = Threats Externally
Efficiency – Getting work done with a minimum effort, expense, or waste
what is management – attainment of organizational goals in an effective and efficient maner through planning organizing and leading
In front of an audience of shareholders, angry New England Wire & Cable CEO Andrew Jorgenson, claims, "A business is worth more than the price of its stock. It's the place where ______________________ – we earn our living, where we meet our friends, dream our dreams."
Pooled interdependence – lower level of coordination, operate with little interaction
The businesses from which an organization purchases the materials and support it needs to participate in the supply chain are known as _______.
need for affiliation – individual is concerned about establishing and maintaining good interpersonal relations, being likes, and having the people around get along with each other
Senior Management – Chairperson of the board, CEO, senior vice presidents.
Sets goals for the business, decides what actions are necessary to meet those goals, and determines how to use resources.
Uses conceptual skills.
mechanistic structure – organized structure in which authority is centralized, tasks and rules are clearly specified
management – process of planning, organizing, directing, and controlling
Values – If disparity exists between reality and a stated set of values, employees become confused, irritated and skeptical. Dont know how to act.
Individualism/collectivism – how much do you look out for each other?
The businesses frоm which аn оrgаnizаtiоn purchases the materials and support it needs to participate in the supply chain are known as _______.
AKS – Anti-Kickback Statue:
makes it illegal to offer, pay, solicit or receive anything of value in return for services, i.e. doctors cannot tell patients which pharmacy to go to
Need for Achievement (McClelland) – • The desire to accomplish a goal or task more effectively than in the past
Transactional Leader – Leadership that is based on an exchange process in which followers are rewarded for good performance and punished for poor performance
Referents – in equity theory, others with whom people compare themselves to determine if they have been treated fairly

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