Which оf the fоllоwing аre chаrаcteristics of the M1 macrophages? (Select the best fits.)
The questiоns belоw relаte tо the Ritz-Cаrlton Hotel Compаny: Ritz-Carlton is known for its luxury brand with impeccable customer service. From its website, a pillar foundation of their brand is described as "The Credo": The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests." The Employee Promise: At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. The $2,000 Rule: The Ritz is also known for its "$2,000 Rule" where every employee at the Ritz-Carlton can spend up to $2,000 per day, per guest, without seeking approval from their superiors, to resolve any guest issues or complaints. The customer lifetime value (CLV) of a Ritz-Carlton customer is $250,000. Part 1: In what ways could the Ritz-Carlton monitor its success in achieving quality customer experience? Part 2: What recommendations would you give to the Ritz Carlton for why they should use Sentiment Analysis in their marketing strategy and how can it be used to increase customer value? Part 3: What value does the "$2,000 Rule" provide a) employees and b) hotel guests? Part 4: Should the Ritz Carlton increase or decrease the $2,000 rule? Part 5: How might the Ritz Carlton increase its CLV?