The first three letters in the Greek word for Jesus:
Questions
The first three letters in the Greek wоrd fоr Jesus:
Reаd оver the twо cаse study оptions, then choose the one you wаnt to answer. Option 1: Make a Professional Complaint Sometimes at work, you must find a direct yet tactful way to notify the leader/supervisor of another department or organization about a problem and suggest a solution in order to prevent future mishaps. Situation Recently, you had a serious problem with goods or services provided by a different department or organization, such as a vendor, that you work with on a regular basis (this is not a performance issue within your department–you aren’t complaining about a colleague). You need to let the relevant leader or manager of the other department/organization know about the problem in order to prevent a recurrence. This must be related to a real-life experience and a company/group you are (or were) actually part of or a common issue in your industry/career path that you’re aware of. Audience You’re writing to the person in the other organization who has enough authority to address the problem (and hopefully prevent it in the future). Since this is a group you work with often and you like many of the people as colleagues, you want to maintain a good relationship. Task Drawing on your personal experience at work or in a student or volunteer organization, write a brief email to the relevant leader or manager at the other organization (or the supervisor of the other department), clearly explaining the problem in neutral language. Then suggest a solution to prevent the problem from recurring in the future. Be clear and direct about the problem while avoiding harsh language or blame that would damage the relationship you have with this group. Provide enough information about your proposed solution to make clear how it will prevent the problem from occurring again and make it easy for your reader to implement. Keep in mind that you are making a suggestion, not a demand, and consider what approach (in tone and content) might persuade the reader to act on your suggestion. Note on Context: After you’ve responded to the case, add a context statement before your email explaining which workplace/group and problem/complaint you chose and why. Also note whether this is based on a real situation you experienced, or one you’ve heard is common in your field. Message structureThis message should include these components: Neutral subject line that doesn’t announce the negative news. Buffer statement (optional) Explanation of problem Statement of the problem Solution/suggestion Effective closing Option 2: Deny a Request - Saying “No” With this case, you’ll learn how to deliver bad news effectively in order to maintain professional relationships. These skills will aid you in being clear but polite when rejecting a proposed idea. Situation Ayla Mendoza is the owner of Jude’s Deli, a chain of fast casual restaurants specializing in sub sandwiches and wraps. You worked closely with her when she contracted your company’s services three months ago, and she was your first client at the company. Jude’s Deli is expanding its menu with the goal of gaining greater market share in the sandwich restaurant market in the Midwest. New plans include expanding the menu to include limburger grilled cheese and cilantro-cashew lettuce wraps. Ayla has written to you for a professional and personal favor. She wants to set up a tasting bar in your company cafeteria to test Jude’s Deli’s new menu options. All the food would be free, but employees would have to fill out feedback forms for the items they taste. You want to support Ayla’s plans for expansion, but there are a variety of factors in play. Your company only has a small lunch room, and employees usually bring their own food, go out for lunch, or order delivery. Everyone has very tight deadlines, so you can’t be sure they would take the free food if they had to spend time filling out feedback forms. You’re also worried that some of the menu items contain foods with common allergens or strong smells and may not even be food people would want to try. You want to avoid possibly irritating your coworkers with extra work to do. It would also be awkward to ask your boss to do this favor for Jude's Deli, given they mentioned how much they don’t like their food after a recent meeting. Normally you’d call Ayla to discuss her request, but because she emailed you at work with a formal proposal, you decide to email her with a careful response to keep things professional. Audience Ayla has a deep personal investment in her business, which she took over when her father, Jude, retired. Ayla has also expressed appreciation for you treating her like a valued client and not just any business partner in the past, so you want this email to sound like it’s coming from you, not an impersonal or automated response. Task Write an email that uses the negative news guidelines and retains good relations with Ayla and Jude’s Deli but declines this request. Use one or two of the above reasons that make sense for your audience and situation and expand with details/commentary. For the sake of relationship building, be sure to end with a goodwill close. You may add relevant details to help make your email authentic so long as they don’t contradict the case context. You may use details from the prompt in your message but must use your own words rather than merely repeating the language above. Message Structure This message should include these components: Neutral subject line Buffer Statement Explanation of bad news Statement of the bad news Alternative to sender's request Effective closing Evaluation Criteria for Both Messages *Each bulleted evaluation criteria is a rubric line. Your email should contain all elements the assignment prompt requests and be a full draft. Subject Line — focused, specific, meaningful Appropriate Salutation and Closing — appropriate to relationship with recipient Opening and Ending — opening includes email purpose, orients recipient with sufficient context, and uses appropriate tone, ending includes relationship-building and includes next steps/call to action if appropriate Body: Tone — correct application of "you" view/WIIFM; formality level matches relationship with recipient; effective word choices; will not damage relationship with recipient or your professional reputation Body: Details — includes enough details to clearly explain the situation and to allow the recipient to move forward/respond; details are specific and succinct Organization and Formatting — logical information flow; well-organized paragraphs that each address a single idea/topic; easy to skim and understand; block formatting Concise, Clear, and Error-Free Sentences — concise workplace writing, active voice, no fluff or overly generic language; smooth, clear, easy-to-read sentences *Some email cases require context notes. If the case requires a context note and your submission does not include a context note, you’ll lose three points. Note which prompt you've chosen.