Chapter 15 Managing Communication

job sharing – where 1 full time job is split or shared between 2 or more employees
Types of plans – Strategic, tactical, operational, contingency
planning – a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives
360 degree appraisal – a feedback process where not just your superior but your peers and direct reports and sometimes even customers evaluate you. You receive an analysis of how you perceive yourself and how others perceive you.
A Paradigm Shift for Employees: (TA Carey) – No lifetime employment
Life long learning – your responsibility
Work hard and smart
Fewer promotions (the horizontal corporation)
Continuous productivity
Global competition
Low cost of direct labor
Fewer union members
Chronic need to lower overhead
Lower loyalty from employers and employees
Resource scarcity but substitutes
Get better or get dead
Higher Ed. from public good to private good
What to do with resistance to changes? – unfreezing: share reasons (for change), empathize, communicate
change: explain benefits, champion, seek input, choose timing, maintain security, offer training, pace yourself
Acceptable amount of deviation – Depends on the range of variation built into the standards but usually 3%-4% is acceptable
Technical skills – • Skills that consist of the job-specific knowledge needed to perform well in a specialized field
Ethnocentric – native country, culture etc superior
to delegate – to give someone else responsibility for doing something instead of you
Which of the following statements about the coefficient of simple linear correlation, r, is NOT true?
3 principles of Theory X – 1. Employees are lazy
2. Watch employees closely
3. Control employees.
Structured Interview – An interview conducted using a predetermined outline.
Synergy – means that the whole is greater than the sum of its parts.
Discuss contemporary issues in managing – The challenges of managing global team can be seen in the team composition factors, especially the diverse, cultural characteristics. In team structure, especially conformity, Status, Social loafing and cohesiveness. and team process: managing team conflict.

Managers determine if teams are the answer by assessing weather the work can be done by more than one person. By weather the work work creates a common purpose or set goals for the members of the team and the amount of interdependence among team members.

electronic brainstorming – use computers to build on ideas and generate many soultions
Which оf the fоllоwing stаtements аbout the coefficient of simple lineаr correlation, r, is NOT true?
Parity Principle – Principle that authority and responsibility must coincide
Specialization – o A method of production where a business or area focuses on the production of a limited scope of products or services in order to gain greater degrees of productive efficiency within the entire system of businesses or areas
to surf the Internet – проводить время в интернете
level of certainty – state of how much the decision maker the decision maker has about the decision may lead to over confidence bias

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