Angelique was involved in a small car accident a few days ag…

Angelique was involved in a small car accident a few days ago. When the police officer arrived at the scene of the accident, he withheld judgment about who was at fault until he spoke with Angelique, the other driver, and an eyewitness. Which listening style did the police officer primarily use?

When Jeannie noticed that her friend Kam was upset, Jeannie…

When Jeannie noticed that her friend Kam was upset, Jeannie asked her what was wrong. Although Kam reassured her that everything was okay, Jeannie noticed that Kam had a slight frown on her face and was not making eye contact. What did Jeannie do to accurately read the situation?