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Achieving near-perfect quality is the primary goal of which performance improvement model?

What state regulations contains quality-related responsibilities for healthcare organizations?

During what type of improvement project does the team brainstorm what could go wrong in each step of a process.

What is the first question asked during a FOCUS-PDCA project?

What improvement model originated in the Toyota automobile production system?

According to Dr. Avedis Donabedian, what is the most important prerequisite to ensuring a healthcare organization will be high-performing?

During the Act phase of a PDSA project, what is the next step if changes made to improve performance are found to be unsuccessful?

True or False: A flowchart is a visual representation of the movement of people, materials, paperwork, or information during a process.

What is a step common to all performance improvement models?

The hospital has collected patient satisfaction data for more than one year. It is now time for strategic planning and you’ve been asked to summarize the satisfaction data so senior leaders can establish two or three strategic objectives related to improving patient satisfaction. They want to focus on the vital few issues that cause the most problems. What type of graph would you use to provide senior leaders with the information they need?