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A person experiencing pain on the most superior lateral aspect of the scapula may have pathology involving which of the following structures?

The reason a Physical Therapist Assistant has a client externally (laterally) rotate their shoulder when moving between 90 and 180 degrees of shoulder abduction is to prevent what from occurring?

If the emphasis for the exercise described in question 19 is eccentric strengthening, how would you instruct your client to pace the exercise?

A Physical Therapist Assistant is teaching a patient about energy conservation and use of ergonomic principles when using their upper extremity during functional gripping tasks. Which of the following joint positions would the therapist be most likely to instruct having to do with an efficient and strong functional grip?

When a therapist has a patient perform “chair push-ups” or “dips” as shown in the picture below, this is a ______________ kinetic chain activity to strengthen the ________________.

While taking a tour of New Orleans, a customer complains to the tour guide “It is too windy today”.    This is an example of a ____________________ complaint. 

Which of the customer satisfaction survey approaches would ask the following question? Were you highly satisfied, satisfied, neutral, dissatisfied, or highly dissatisfied with your service?

Higher employee satisfaction  =_______________

Jesse was expecting a luxurious experience at the White House Hotel, but instead he had many issues during his stay. This is an example of ___________________________.

Which of the following is an example of a statement from a CEO that encourages a positive recovery management culture?