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A ________ leader manages through activities, using his or her legitimate, reward, and coercive powers to give commands and exchange rewards for services rendered.

At the annual shareholders’ meeting of Garfield, Inc., one shareholder turned to the other and whispered, “Our CEO, Mike Perez, has done an outstanding job of leading his division presidents to set aside their personal interests for the betterment of Garfield. And Mike is just such an exciting and passionate man. He has done wonders in turning around this organization.” The other shareholder replied, “Indeed, Mike truly stands out as a ________. I’m so glad that I’ve invested heavily in Garfield!”

Samuel’s boss makes no managerial decisions but asks his employees to take the necessary steps in all aspects of work. Samuel’s boss follows a(n) ________ decision-making style.

From the beginning, the intent of affirmative action was to

A leader with ________ power has the right, or the authority, to tell others what to do.

In a vertical structure, narrow spans of control build a(n) ________ organization with many reporting levels.

The top management of a company determined that their end-of-year bonuses would not be given due to low sales. Suzanne, a department manager, informed her staff that even high-performing employees should not expect a bonus. Suzanne’s ________ power was limited by the decision of the top management.

At a restaurant, employees who perform poorly during a particular shift are scheduled for the unpopular weekend shifts by the manager. In this case, the manager exercises his ________ power.

Affirmative action is not to be confused with ________, which means moving beyond legislated mandates to embrace a proactive business philosophy that values differences positively.

In a vertical structure, narrow spans of control build a(n) ________ organization with many reporting levels.