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_______________ is used when end-user customers are unwilling to engage in search; the supplier attempts to have its products as widely distributed as possible and stresses the goal of maximizing the number of outlets.

__________________ is the level after which the firm’s communications create customer resentment.

__________________ is the level after which the firm’s communications create customer resentment.

________________ prohibits suppliers from setting different prices for different buyers, where this would reduce competition.

______________ enhances the customer’s consumption experience.

_______________ is used when end-user customers are unwilling to engage in search; the supplier attempts to have its products as widely distributed as possible and stresses the goal of maximizing the number of outlets.

________________ is a special case of two-sided advertising that explicitly mentions competitors’ claims, but then directly disproves them.

According to the text, _______________ is the number of targeted individuals exposed to the advertising at least once during the planning period.

________________ is a special case of two-sided advertising that explicitly mentions competitors’ claims, but then directly disproves them.

The major method of dealing with service _______________ is appropriate attention to employee selection and training.