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Hyundai allows customers to return their cars if they lose their job within 12 months of purchase. Hyundai is engaged in which of the following aspects of managing customer relationships?

More choices and easily accessible information about the functionality of firms’ products are creating increasingly __________ customers.

The three basic benefits of international strategies are increased market size, economies of scale and learning, and location advantages

By choosing a region where markets are more similar, the firm may be able to better understand those markets and cater to their needs, but also achieve economies through sharing of resources

A multi-domestic strategy assumes decentralization of decision-making

What is not a driver of competitive behavior? 

A firm that earns less than 70 percent of revenue from its dominant business and has direct connections between its businesses is engaging in __________ diversification.

Private synergies are unique to the acquired and acquiring firms and could not be developed by combining either firm’s assets with another company

The post-acquisition integration phase is less important for acquisition success than characteristics of the deal itself

Walt Disney’s focus on __________ is typical of a slow-cycle market.