Author: Anonymous

On the first day of class, you notice that the woman sitting next to you is constantly on her phone, and seems uninterested in participating during class. You decide that she is taking this class merely as a requirement. Your assumptions are an example of __________.

Rebecca is nervous and fidgets during her job interview with Calder. She is hired anyway, but Calder is surprised when he sees her at work on her first day and she is calm and collected. Calder may be guilty of the perceptual mistake of __________.

Several researchers suggest that one of the best ways to enhance understanding when communicating over a period of time with someone from a different cultural background is to develop __________.

Which phrase best demonstrates an effective paraphrase of a person’s emotions?

The two ways to check the accuracy of your perceptions are __________.

Which guideline should you keep in mind when paraphrasing the words of your conversation partner?

A father is listening to his daughter pour her heart out about her rotten day at school. If the father’s goal is to primarily focus on his daughter’s emotions and feelings, which listening style should he be using?

Which type of facework do we engage in when we “save face” by working to improve others’ negative perceptions of us?

Your __________ is a description of who you are.

To Joseph, a “submarine” is a sandwich. To Alfonse, a “submarine” is a submersible ship. The different meanings Joseph and Alfonse apply to the word “submarine” reflect the idea that __________.