Author: Anonymous

A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction, internal processes, and the innovation and improvement activities of the organization.

When Nordstrom, the Seattle-based department store chain, aids customers with after-sales support, it exemplifies which primary value-chain activity?

Richard Branson, the founder of the Virgin Group, is well known for creating an inclusive organizational structure in which anybody in the organization can be involved in generating and acting on new business ideas.

Strategy analysis is the study of only the big picture external environments of the firm.

Atlas Door created competitive advantage by reducing the time to receive and process an order and through installing a just-in-time logistics operation. Which of the following is not a reason for their favorable position relative to the five forces of industry competition?

From the innovation and learning perspective, survival is dependent upon managers making ________ changes to existing products and services as well as introduce entirely new products with expanded capabilities.

SWOT analysis raises awareness about the role of strategy in creating a match between the environmental conditions and ________ of the firm.

The Porter five-forces model is designed to help us understand how social attitudes and cultural values impact U.S. businesses.

In general, teams suffer process loss because of ________ cohesion, ________ trust among members, a lack of appropriate norms or standard operating procedures, or a lack of shared understanding among team members about their tasks.

The best protection for intellectual property in the long run is likely to be the development of