Author: Anonymous

For a firm such as Nordstrom that has no manufacturing operations, value is added by developing expertise in the procurement of finished goods and by displaying them in its stores in a way that enhances sales. In the value chain, procurement activities become the primary activity. This begins with ________ and ends with ________.

Which of the following is not an example of organizational capabilities?

Which of the following is not a potential pitfall of a focus strategy?

The value-chain concept assumes that both primary and support activities can produce value for customers.

In the SWOT framework, Opportunities and Threats are environmental conditions internal to the firm.

The balanced scorecard provides top managers with a ________ view of the business.

A hiring agent offers a scientist approximately the same salary, facilities, equipment, and shared laboratory with 10 highly skilled and enthusiastic scientists. Part of the job is to collaborate with these peers and jointly develop promising drug compounds. This structure will create greater firm loyalty than one in which the hiring agent offers only monetary compensation.

Value-chain analysis can only be applied to manufacturing operations.

By emphasizing the importance of identifying opportunities and threats, the SWOT framework makes firms act ________ rather than ________.

The aging of the population, changes in ethnic composition, and effects of the millennial generation are ________ changes.