Author: Anonymous

1.2.4 The production manager can not find suppliers of quality raw materials. This is a challenge in the…. business environment. (2)

1.1.4 The process of matching a new employee’s skills and abilities to the requirements of a job: (2)

SECTION B: CONTEXTUAL QUESTIONS Answer TWO of the THREE questions, CLEARLY NUMBER YOUR QUESTIONS QUESTION 2: (BUSINESS ENVIRONMENT) Answer the following questions thoroughly, please number according to numbers in the question paper and write point by point. 2.1 Read the case study below and answer the questions that follow.     BLOU BANK Blou Bank was recently fined R30 million by the NCR for the reckless granting of loans to customers who do not qualify for a loan. The bank did not properly assess the creditworthiness of the customers, which resulted in some customers not being able to repay their loans and yet getting deeper into debt. The NCR has ordered the bank to write off the debts from loans that were granted recklessly.   2.1.1 Identify the Act in question in the above case study. (2) 2.1.2 Discuss the consequences that Blue Bank may face for the reckless granting of loans. (6) 2.1.3 Analyse the positive impact of the Act identified in QUESTION 2.1.1 on. (4) 2.2 Strategic management is a process that ensures that appropriate business strategies are developed and implemented in response to challenges in the business environment.   2.2.1 Explain the term strategy. (2) 2.2.2 Motivate how each of the THREE diversification strategies can be implemented. (3×3) 2.3 Read the following scenario and answer the questions that follow:     OCEAN VIEW HOTEL (OVH) The management of Ocean View Hotel wants to improve their strategic management process. They conducted an environmental analysis and identified the following challenges: OVH is located in an area where the unemployment rate is high. The new Uitsig Hotel’s prices for similar services are lower than OVH’s prices. Many workers are late for work and do not meet their daily obligations.   2.3.1 Name THREE types of business environments and classify each challenge from the scenario above under their specific environments. Also name the degree of control that businesses have over EACH environment. Copy the table below into the ANSWER BLOCK to answer the question. BUSINESS ENVIRONMENT: CHALLENGE: DEGREE OF CONTROL:                     (9) 2.3.2 Recommend ways in which the business can comply with the Employment Equity Act (EEA), 1998 (Act 55 of 1998). (8)   TOTAL QUESTION 2 [40]   OR      

QUESTION 1.2 CHOOSE THE CORRECT ANSWER: Complete the following statements using the words in the list below. Choose only the correct word and type it in the space provided in your ANSWER BLOCK. Market, dispute, public relations, time related, market development, induction, backward integration, grievance, quality management, piecework, micro, National Skills 1.2.1 The… development strategy directs the responsibilities of role players in education and training in South Africa (2)    

ANSWER SECTION B HERE.Answer any TWO of the THREE questions. Answer your SECOND choice here from the above questions (QUESTIONS 2, 3 OR 4) below. Make sure you indicate the question number you have chosen to answer.   

EXTRA FILE UPLOAD QUESTION (ONLY in the case of an emergency may you use this question)

1.1.5 The vision and mission of a business is determined by management and plays a major role in the success of the business that is part of ___ environment. (2)     [10]

1.2.2 An employee submits a… through a formal, written complaint to senior management. (2)

EXTRA ESSAY QUESTION (ONLY in the case of an emergency may you use this question)

QUESTION 4: MISCELLANEOUS TOPICS Answer the following questions thoroughly, please number according to numbers in the question paper and write point by point. 4.1 Read the case study and answer the questions that follow.     HOPE HOTEL The Hope Hotel in Hermanus is close to a number of popular tourist attractions. They employ 30 full-time employees and during peak hours during the holiday season, temporary workers are hired to meet the hotel’s needs. Recently, the hotel experienced a drop in tourist bookings which resulted in the retrenchment of some full-time staff. Crime in the area is also on the rise. Some guests were robbed in their hotel rooms. Regular guests of the Hope Hotel now stay in other hotels and guesthouses in the area that offer stricter security and other services such as conference facilities.   4.1.1 Name the economic sector in which the Hope Hotel operates. (1) 4.1.2 Identify THREE challenges in the case study above and develop a strategy for each challenge. Copy the table below into your answer box and answer the question. CHALLENGES: STRATEGY:           (3×3) 4.2 The Labor Relations Act, 1995 (Act 66 of 1995) was introduced to regulate labor relations between employers and employees.   4.2.1 Suggest FOUR actions that can be considered non-compliance with this Act. (8) 4.3 Identify the relevant pillar of the Broad-Based Black Economic Empowerment Act (BBBEE), 2003 (Act 53 of 2003) to which Abil Bricks & Tiling Ltd. in EACH case below.   4.3.1 Thandi and Tsego were promoted to senior positions. (2) 4.3.2 Previously disadvantaged employees were invited to buy shares in the company. (2) 4.3.3 Employees are encouraged to attend regular training sessions. (2) 4.3.4 The human resource manager makes sure that everyone is given an equal opportunity to apply for a vacancy. (2) 4.4 Read the case study below and answer the questions that follow:     JEFF BANDE LTD.   Jeff Bande Ltd advertised a workshop manager’s position in a national newspaper. The advertisement specified the job requirements and job specifications and said that all possible candidates would be subject to selection tests. Successful candidates are expected to sign an employment contract. The chosen candidate will also be able to enjoy fringe benefits as well as fringe benefits provided by JB LTD. Informal activities / Human resource function.Grade 12 // 2019    4.4.1 Identify TWO components of a job analysis from the above scenario. (2) 4.4.2 You have been invited for an interview. Explain the role of a candidate during an interview. (6) 4.4.3 Evaluate the positive impact of fringe benefits on businesses.                                      (6)   TOTAL QUESTION 4 [40]   TOTAL SECTION B [80]