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Products and services that are difficult to imitate help firms sustain their profitability.

Developing human capital is essential to maintaining a competitive advantage in the current knowledge economy. Efforts and initiatives to develop human capital should be directed

In strategic management, both the short-term and long-term perspectives need to be considered because

Capabilities that exhibit causal ambiguity are difficult to imitate.

Managing a knowledge intensive workforce is very challenging. The best way for a firm to manage its workforce is to

Many organizations have a large number of functional areas with very diverse and sometimes competing interests. Such organizations will be most effective if

According to Exhibit 4.1 in the textbook (Ratio of Market Value to Book Value for Selected Companies), firms with high market value to book value ratios achieve this because of their ________ investment in ________ resources and technological expertise.

Changes in our economy have forced firms to be ________ concerned with protecting their knowledge workers, social capital, and intellectual capital.

Some leading-edge companies are applying the prosumer concept. Here, firms team up with their suppliers and alliance partners to satisfy their customer needs.

A firm can differentiate itself in a support activity by purchasing high-quality components to enhance product image such as Apple does with its laptop computers.