Management Final

figure head – The interpersonal role managers play when they perform ceremonial duties
Ethics – Standards of right and wrong that influence behavior
Market Segmentation – the process of grouping consumers who have similar wants or needs into clusters so that a pharmacy can respond by tailoring its goods and services to those clusters
Stewardship – Building and maintaing relationships
Identify all target key areas
Target leaders and all constituencies
Identify emerging players
In management, the goal is to use reinforcement principles how? – To systematically reinforce strategies of reinforcement that can be used in operant conditioning are positive reinforcement, negative reinforcement, punishment and extinction.
transnational – mix of global standardization and local market responsiveness
Human resources management – consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce
Matrix Structure – Hybrid organization structure in which individuals from afferent functional areas are assigned to work on a specific project or task.
The extent to which items on a given measure assess the same construct is assessed by ________.
Planning – managers must know the organization's business plans to make sure they have the right number and kind of people
Stage four conventional – Manager Moral Development
human resource management – finding, developing, and keeping the right people to form a qualified work force
The extent tо which items оn а given meаsure аssess the same cоnstruct is assessed by ________.
function – a specific activity in a company, e.g. production, marketing, finance
Functional structure (Chap 9) – the grouping of positions into departments based on similar skills, expertise, and resource use
task environment – immediate or operational
competitive environment, government, activists, trade associations, financial intermediaries, unions

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