A Six Sigmа prоject teаm is wоrking tо reduce errors in а financial reporting process. The root cause analysis showed a significant difference between departments. The team is in the Improve phase and evaluating several concepts. The table below summarizes scores against decision criteria for the concepts. CRITERIA AND WEIGHT Cost CTQ Impact Ease of Implementation Customer Satisfaction CONCEPT 3 4 2 1 TOTAL SCORE A 3 5 1 4 (a) B 4 5 5 2 (b) C 1 4 5 3 (c) Scoring: 1 = Worse and 5 = Better What is the total score for concept A? [sa] What is the total score for concept B? [sb] What is the total score for concept C? [sc] Which concept should the team pick? [select] (enter A, B or C)
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