A Six Sigmа prоject teаm is wоrking tо reduce errors in а financial reporting process. The root cause analysis showed a significant difference between departments. The team is in the Improve phase and evaluating several ideas. The table below summarizes scores against decision criteria for the ideas. CRITERIA AND WEIGHT Cost CTQ Impact Ease of Implementation Customer Satisfaction IDEA 3 4 2 1 TOTAL SCORE A 4 5 5 5 (a) B 4 4 3 4 (b) C 2 2 2 2 (c) Scoring: 1 = Worse and 5 = Better What is the total score for idea A? [sa] What is the total score for idea B? [sb] What is the total score for idea C? [sc] Which idea should the team pick? [select] (enter A, B or C)