Chapter 15 Managing Communication

Structured interviews – Interview process that asks the same job-relevant questions of all applicants, each of whom is rated on established scales.
Individualistic roles – Behavior that benefits the individual at the expense of the team
EXAMPLE
Aggressor
Blocker
Recognition seeker
self-confessor
slacker
Dominator
When the strategy becomes the goal – the means become more important than the end result – we negate the value of the goal. This is _______________________. – goal displacement
Centralization – the degree to which decision making is concentrated at upper levels in the organization
International Trade – Exchanging goods and services between countries
Newness and Smallness – Two major liabilities when starting a business
According to the text, the ideal amount of inspection is a trade-off between two opposing forces. What are those two forces?
A brand – A type of product made by a particular company.
Facet Model – Breaks jobs down into small elements and test satisfaction with each small element.
early motivation theories – maslows hierarchy of needs
mcgregors theories x and y
herzbergs 2 factor theory
mcclellands three needs theory
What is a repetitive decision that can be handled by a routine approach? – programmed decision (this goes with structured problems)
Accоrding tо the text, the ideаl аmоunt of inspection is а trade-off between two opposing forces. What are those two forces?
CSO – community sport organisation
EXAMPLES OF E.C. – NAFTA – U.S., Canada, Mexico
conceptual skills – the ability to think in abstract terms and to see how parts fit together to form the whole

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